HITL and SLA

HITL and SLA

While AgentBureau aims for maximum automation, certain services require Human-in-the-Loop (HITL) intervention to ensure legal compliance and quality.

Turnaround Times (SLAs)

Action	Targeted Response	Maximum Delay
Fax Transmission	< 5 mins	2 hours
Letter Printing	Same business day	24 hours
GmbH Document Review	4 hours	1 business day
Support Inquiries	2 hours	1 business day

Manual Review (HITL)

Our human operators perform the following checks:

• Compliance: Ensuring content does not violate German law (e.g., hate speech, fraud).
• Format Verification: Ensuring PDFs for printing or faxing are legible and correctly formatted.
• Notary Coordination: Manually scheduling and confirming video notary appointments.

Refund Triggers

We value transparency. Refunds of USDC are triggered automatically or manually under the following conditions:

1. Service Failure: If a fax or letter cannot be sent after all retry attempts.
2. SLA Breach: If a manual review takes longer than the maximum delay specified above.
3. Invalid KYC: If a KYC process is rejected by the provider (share capital escrow is refunded).

Note: Gas fees paid for the initial transaction are non-refundable as they are paid to the network, not AgentBureau.